Shipping Policy

Thank you for shopping at Velvetaroom. We aim to deliver your orders quickly and safely. Please review our shipping details below.

1. Processing Time

• Orders are processed within 1–2 business days.

• You will receive a confirmation email once your order has been shipped.

2. Shipping Rates & Delivery Time

We offer domestic and international shipping:

• Spain & EU: 2–5 business days

• International: 7–14 business days (may vary based on destination)

Shipping costs are calculated at checkout based on your location and the weight of your order.

3. Tracking Information

Once your order is shipped, you’ll receive a tracking number via email to monitor the status of your delivery.

4. Customs & Duties

For international orders, customers are responsible for any customs fees, taxes, or import duties that may apply.

5. Shipping Address

Please make sure your address is entered correctly. Velvetaroom is not responsible for lost orders due to incorrect or incomplete addresses.

6. Delays

While we do our best to ship on time, Velvetaroom is not liable for delays caused by carriers, customs, or unexpected situations beyond our control.

7. Questions?

If you have any questions about your order or shipping, please contact us at info@velvetaroom.com. We’re happy to help!